Student Helpdesk

For students, by students, no extra charge!

Housed in IT Services, the Student Helpdesk is a full service technical support shop where Western students can bring all of their computing problems, including any and all of your personal devices (game consoles included!) and we will will do our best to get them working, all for no extra charge! This service reflects the personal touch you will get from Western.

Personal Devices

  • Internet connection (computers, phones, tablets, etc.)
  • Virus and malware removal
  • Help with game consoles - Xbox, Playstation, Wii, etc.
  • Computer hardware issues, including installing new hard drives
  • Software installation, including full system restoration
  • And more!

If you are bringing in your computer, make sure to include your power supply, cables and/or any software you want us to install.

Western Resources

  • Username and password issues, including password reset (bring your Western ID)
  • MyWestern account
  • Online Courses
  • Student and teacher drives
  • Student E-mail
  • Printing

We cannot break the law.

Please don't ask us to participate in anything illegal, such as software piracy or downloading copyrighted material that you do not own. It is important that if you bring a computer to campus you have the original installation media and necessary installation codes for re-installation should it be necessary.

Invalidate your warranty.

In many cases it will void the warranty of your system if we remove certain components or open the system case. We'll do our best to help with hardware diagnosis and repair within these guidelines.

Help Requests

Have a problem with the network in your room? Printer broken in a lab? Personal laptop not working? Please visit us in Taylor 125 to submit your work order. Remember, the more detail you can provide, the more easily we can assist.