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Contact Information

Customer Support
Jerri Puralewski
(970) 943-3123
its-support@western.edu

Student Customer Support
Taylor Hall 125
M-F: 8am - 5pm
(970) 943-3333
helpdesk@western.edu

Address:
Information Technology Services
125 Taylor Hall
Western State Colorado University
600 N. Adams St.
Gunnison, CO 81231

 

Move to Windows 7

IT Services will be upgrading nearly all PC computer operating systems from Windows XP and MS Office 2007 to Windows 7 with MS Office 2010.

How you should prepare for the change:

1)  Do you have all of your files/folders backed up?

  • All files and folders you need MUST be moved to your “My Documents” folder or to your Department shared drive.  No files/folders on the desktop/, the "C:\" drive will or anywhere else on the local machine will be backed up.  If it is not in your “My Documents” folder on the server OR somewhere else on the server (e.g. departmental Share) it will not be retained after the upgrade.

2)  Do you have any special software?

  • This is any software that you have on your computer that is not on a standard set up.  If you are not sure if a certain software is "special" please list it anyway and make the technician working on your computer aware of this software.

3)  Do you have all of your Internet browser bookmarks backed up? (optional)

4)  What shared drives are you connected to?

  • To obtain a list of shared drives in your machine, click here, then click Run*. After you run this application a text file named “MyShares” will appear on your desktop. You will use this information when you submit a work request.

5)  What printers are you connected to?

  • To obtain a list of printers in your machine, click here, then click Run*. Please note after you run this application a text file named “MyPrinters” will appear on your desktop.  You will use this information when you submit a work request.

6)  Please list your PST files, obtain a list

  • To obtain a list of your PST files, click here, then click Run*. After you run this application a text file named "PSTInfo" will appear on your desktop. You will use this information when you submit a work request.

7)  Other - Only if you are using Microsoft Office Outlook 2007 or earlier

  • To backup your auto saved email addresses, click here, then  click Run*. After you run this application a file named "Outlook" will appear on your desktop.  Copy this file to your "My Documents" folder.

8)  Other - Laptop users only (this does not apply if you are submitting a work order for a desktop)

  • Do you want “offline files” enabled for your My Documents or other network shares?

ATTN: By enabling this setting, your files will be saved on your laptop’s hard drive.  By college policy, files containing high risk confidential information may not be stored on local devices.  Please refer to your department and college data protection polices.  For more information about offline files please click here.

9)  Submit a Work Order

  • When you feel you are ready, submit a request of work order type "Move to Windows 7"

  • Open the files MyShares, MyPrinters and PSTInfo by double clicking then copy the contents into the appropriate areas in the Work Request.

10)  Make the move!

  • Once you submit the work order, we will contact you to arrange a time to go over the process in person. Please do not hesitate to contact us if you have any questions. Thank you in advance for your cooperation.

 

Notes:

  • We expect upgrading your machine will take about 4 hours. The IT Services staff will need to work with you for about 20 minutes of that time in order to start the process.  After going over the specifics of what you have on your machine our staff will work on your computer for the remaining needed time.  During this time you will not have access to your machine. If you need a computer to work on during this time we will help arrange alternatives.  Please note that most computers will not take the full 4 hours and on a rare occasion a computer might take longer than 4 hours.

Facts about Windows 7: 

 

* If you are not using Internet Explorer (IE), you may have to save the application then run it.